New Trip Suitcase Lock and Key FAQ

New Trip

Updated: 2025.05.14

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This article provides a comprehensive guide to choosing a carry-on for a two-night, three-day trip. It covers capacity and size, precautions for lightweight models, key considerations based on usage scenarios, and recommended models for both men and women.

This article is an FAQ that summarizes common questions and troubleshooting tips regarding New Trip suitcase keys and locks.

It's packed with hints to help you use your suitcase comfortably and resolve issues, so be sure to check it out!

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Table of Contents

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1. What is a TSA lock and why is it necessary?

2. How do I set the lock/combination on my suitcase?

3. Where can I find information on how to set the lock/key?

Q4. Where can I find the TSA lock key for my suitcase?

5. I forgot my PIN. What should I do?

6. Real-World Examples of Key/Lock Issues and Their Solutions

7. Summary

What is a TSA lock? Why do I need one?

TSA locks are approved by the US Transportation Security Administration (TSA),

and are used to facilitate baggage inspection when traveling to the United States (including Hawaii, Guam, and Saipan).

Since TSA officers can open suitcases using a special master key,

the risk of your lock being broken when you check in your luggage while locked is reduced.

Please check the airline's rules when traveling to the United States.

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I don't know how to set the suitcase key/lock

New Trip suitcases come with two types of TSA locks: zipper and frame.

Here are the instructions for setting each type:

How to set a zipper-type combination lock

・The default PIN is set to "0-0-0". Set the dial to "0-0-0".
・Slide the release part to detach the zipper pulls from the lock.
・Press the reset button on the right side of the dial with a pointed object, such as a ballpoint pen, until you hear a "click."
・Set the dial to your desired PIN.
・Slide the release part until you hear a "click" to complete the setting.

Note: To unlock, you must slide the release part each time.

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How to Set a Combination Lock for Frame-Type Luggage

There are two models of frame types: 1101 and 1302.

For 1101
　・The initial passcode is set to "0-0-0". Align the dials to "0-0-0".
　・Set the set switch on the back to "SET".
　・Choose your desired 3-digit passcode and turn the dials to set it.
　・Set the set switch to "OFF" to complete the setting.
　・You can unlock it by pressing the unlock buttons on both sides.

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For model 1302
　・The default PIN is set to "0-0-0". Set the dials to "0-0-0".
　・Press the unlock button to open the suitcase.
　・Slide the reset button inside the suitcase (on the back of the lock) from "A" to "B".
　・Set your desired PIN, then return the reset button to "A" to complete the setup.

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Where can I find instructions on how to set up the lock/key?

The method for setting the lock/key is provided in the "Product Description" on each suitcase product page on the official website.

Since the unlocking method for zipper-type suitcases may vary depending on the model number,

if you are unsure how to set it up after your suitcase arrives, please refer to the product description.

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Where is the TSA lock key for the suitcase?

The TSA locks used on New Trip suitcases are combination locks.

They are not designed to be unlocked by customers using a physical key.

The keyhole is for TSA officials at airport security checkpoints to open the lock using a special master key.

Therefore, a physical key is not included with the product. Please rest assured.

Please note that TSA lock keys can also be used as an emergency unlocking method.

If you have a key corresponding to the TSA lock number on your suitcase, you can open the suitcase without knowing the combination. You can purchase TSA lock keys on online platforms or at physical stores.

Note: The TSA lock number on each "New Trip" suitcase is TSA007.

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I've forgotten my PIN. What should I do?

The factory default PIN is "0-0-0".

If you forget your PIN after changing it, please try the following methods:

・Try brute force: For a 3-digit dial lock, you may be able to unlock it by trying combinations from 000 to 999. Although it may take some time, 3 digits can be tried relatively quickly.
・Consult customer service: Explain the situation to New Trip customer service (via email or the inquiry form on the official website) and ask for instructions.
・Contact a locksmith: A professional locksmith may be able to pick the lock or replace it. However, you need to check in advance if they handle TSA lock replacements.

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・How to deal with and prevent a suitcase password lock not opening

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Real-World Examples of Key/Lock Issues and Their Solutions

Below are specific issues and solutions regarding zipper-type and frame-type locks.

Zipper-Type Specific Examples
・Lock will not open:
　①If there are numbers that appear upside down, you may have the orientation wrong.
　②The set combination may be slightly off; try numbers immediately before or after the set numbers to open it.
・After setting the combination, the switch will not slide:
　①You may not have pressed the reset button.
　②You may not have aligned the combination numbers at the same eye level.

Frame-Type Specific Examples
・Cannot lock, regardless of the combination set:
　①If the set switch on the back is still slid to "SET," you need to slide the set switch to "OFF" after setting the combination.

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Summary

New Trip suitcases come with two types of TSA locks:

zipper type and frame type (models 1101/1302), both of which are opened and closed using a PIN.

Instructions for setting the PIN are available on the product page, so please check them.

If you forget your PIN, you can try all possible combinations, or contact customer service or a locksmith.

Issues like the lock not opening or the switch not moving can usually be resolved by checking the correct procedure or PIN!

It's a good idea to test if it's working properly before your trip for peace of mind!

We hope this article helps you fully understand the locks and keys on New Trip suitcases and allows you to quickly deal with any issues that may arise!

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