contact address

If you have any questions or concerns, we will respond within 24 hours.

For inquiries regarding New Trip products purchased on this site, please use the form below.

New Trip welcomes partnerships in various forms. If you are interested, please contact us using the form.

newtrip1021@gmail.com

(Weekdays 10:00 - 18:00)

(Closed on Saturdays, Sundays, public holidays, and New Year's holidays)

NewTrip AI Assistant

If it is outside business hours or if your matter is urgent, please feel free to ask our AI assistant. You can find an answer immediately.

Please note: As this service is currently in a testing phase, it may not always provide correct answers due to database limitations or communication environment issues. We appreciate your understanding and cooperation.

Free shipping for orders over 2000 yen

All items from our store are shipped free of charge for purchases over 2,000 yen.

Customer Service

Our top priority is to provide high quality after-sales service.

Product warranty

All products are made with great attention to detail.

Secure Shopping

We integrate secure payment methods to ensure your payments are safe.