Payment Method
■ Customers living in Japan can use domestic payment methods such as PayPay, Merpay, Rakuten Pay, and convenience store payments.
■ If you choose to pay at a convenience store, please complete your payment at the convenience store of your choice within two days by following the "Payment Procedure Instructions" sent to the email address you entered when placing your order.
■ The following credit cards can be used. However, only one payment can be made at a time.
■ Brands: Visa, Mastercard, American Express, JCB, Diners, Discover
FAQ
We have compiled a list of frequently asked questions from our customers. If you have any questions, please contact us by email.
newtrip1021@gmail.com
New Trip Brand Introduction
Newtrip.online is the official website of New Trip, a popular travel brand in Japan, providing customers with an exclusive brand experience and reliable purchasing and after-sales services .
Our products are sold on online platforms such as Amazon, Rakuten, and Yahoo! Shopping , as well as offline stores such as Yodobashi Camera , and have earned a high level of trust from each platform.
What are the benefits of purchasing from the New Trip official website?
When you purchase through New Trip's official website, you can enjoy the following special benefits:
✅Authenticity Guaranteed: All products are shipped from New Trip's official warehouse , not from the warehouse of a shopping platform. We only deliver authentic products .
🎁Official website exclusive benefits: We offer special time-limited sale discounts on carefully selected products every day. In addition, we are currently running a campaign exclusive to the official website where you can receive a free suitcase caster cover with purchases of 10,000 yen or more.
🛠Dedicated After-Sales Service: Get a 2-year warranty plan exclusively available on our official website, and enjoy one-on-one customer support.
🚚Fast Shipping: Ships directly from our official warehouse in Saitama Prefecture. Enjoy peace of mind with our reliable Yamato Transport service, delivering anywhere in Japan in 2-5 days . Faster than other platforms, you can rest assured your order will arrive safely .
💴 Secure Payment: We partner with KOMOJU , a leading Japanese payment service, and accept a variety of payment methods , from credit cards to QR code payments , for safe and smooth payments.
If I'm not satisfied with my purchase, can I return it?
【Returns and Exchanges Due to Product Defects】
While we strive for the highest quality in our products, if you receive a product with initial defects or damage, we will accept returns or exchanges. In such cases, we will bear the full cost of return shipping.
【Returns and Exchanges Due to Customer Convenience】
For returns or exchanges due to customer convenience, such as "different from what I imagined" or "ordered the wrong item," we will only accept unused and unopened products. Please note that in such cases, the return shipping cost will be borne by the customer (prepaid).
What should I do if the suitcase I purchased is damaged during use?
Suitcases purchased on our official website are eligible for a 2-year warranty (1-year on other platforms).
If there is a quality problem with your suitcase within the warranty period, we will guide you through the replacement or repair process within 24 hours , all free of charge .
Can I purchase New Trip suitcases at offline stores?
Yes, you can purchase New Trip suitcases at Yodobashi Camera offline stores.
You can consult with a store staff member at your nearest Yodobashi Camera store, see and try out the suitcases, and then consider purchasing them.