terms of service
Definitions <br>These Terms of Use (hereinafter referred to as "these Terms") set out the terms of use for the online shop (hereinafter referred to as "the Service") provided on this website by Semiro Japan Co., Ltd. (hereinafter referred to as "the Company"). Registered users (hereinafter referred to as "Users") must use the Service in accordance with these Terms.
Article 1 (Application)
1. These Terms and Conditions shall apply to all relationships between the User and the Company regarding the use of the Service.
2. In addition to these Terms and Conditions, the Company may make various provisions regarding the Service, such as rules for use (hereinafter referred to as "Individual Provisions"). Regardless of their name, these Individual Provisions shall constitute part of these Terms and Conditions.
3. In the event that the provisions of these Terms and Conditions conflict with the provisions of the individual provisions set forth in the preceding paragraph, the provisions of the individual provisions shall take precedence unless otherwise specified in the individual provisions.
Article 2 (User Registration)
4. For the Service, registration shall be completed when the person wishing to register agrees to these Terms and Conditions, applies for registration in the manner specified by the Company, and the Company notifies the person wishing to register of its approval.
5. If the Company determines that the applicant for user registration has any of the following reasons, the Company may not approve the application for user registration, and shall not be obligated to disclose the reasons therefor.
a. If false information is submitted when applying for user registration b. If the application is from a person who has previously violated these Terms and Conditions c. If the Company otherwise determines that user registration is inappropriate
Article 3 (Management of User ID and Password)
6. Users shall manage their user IDs and passwords for the Service at their own responsibility.
7. Under no circumstances may a user transfer or lend their user ID or password to a third party, or share it with a third party. If a user logs in using a user ID and password combination that matches the registered information, the Company will consider that the user ID is being used by the user who registered it.
8. The Company shall not be liable for any damages arising from the use of the user ID and password by a third party, except in cases where the Company is guilty of willful misconduct or gross negligence.
Article 4 (Sales Contract)
9. In the case of the Service, a sales contract is established when a User makes a purchase application to the Company and the Company notifies the User that the application has been accepted. The ownership of the product is transferred to the User when the Company delivers the product to the delivery company.
10. If a User falls under any of the following circumstances, the Company may cancel the sales contract set forth in the preceding paragraph without prior notice to the User.
a. When the user violates these terms and conditions b. When delivery of the product cannot be completed due to an unknown delivery address or a long absence c. When it is deemed that the relationship of trust between our company and the user has been damaged
11. Payment methods, delivery methods, methods for canceling purchase applications, and methods for returns, etc., related to the Service will be determined separately by the Company.
Article 5 (Intellectual Property Rights)
12. The copyright or other intellectual property rights of the product photos and other content (hereinafter referred to as "Content") provided by this Service belong to the legitimate rights holders, such as our company and content providers, and users may not reproduce, reprint, modify, or otherwise use such Content without permission.
Article 6 (Prohibited matters)
When using this service, users must not engage in the following acts.
13. Any act that violates laws, regulations or public order and morals.
14. Any activity related to criminal activity.
15. Any act that infringes the copyright, trademark, or other intellectual property rights contained in the Service.
16. Any act that destroys or interferes with the functioning of our servers or networks.
17. Commercial use of information obtained through this service.
18. Any act that may interfere with the operation of our services.
19. Any act of gaining or attempting to gain unauthorized access.
20. Collecting or storing personal information about other users.
21. Impersonating another user.
22. Any act of directly or indirectly providing benefits to anti-social forces in connection with our services.
23. Any other conduct that the Company deems inappropriate.
Article 7 (Suspension of provision of the Service, etc.)
24. If the Company determines that any of the following events occur, the Company may suspend or interrupt the provision of all or part of the Service without prior notice to the User.
a. When maintenance, inspection, or updates are performed on the computer system related to the Service. b. When it becomes difficult to provide the Service due to force majeure such as an earthquake, lightning strike, fire, power outage, or natural disaster. c. When a computer or communication line is stopped due to an accident. d. For any other reason, the Company determines that it is difficult to provide the Service.
25. The Company shall not be liable for any disadvantage or damage suffered by the User or a third party due to the suspension or interruption of the provision of the Service, regardless of the reason.
Article 8 (Usage Restrictions and Cancellation of Registration)
26. If any of the following applies, the Company may restrict the User's use of all or part of the Service or cancel the User's registration without prior notice.
a. If any provision of these Terms and Conditions is violated b. If it is discovered that the registered information contains false facts c. If the credit card registered by the User as a payment method is suspended d. If there is a default in payment obligations such as fees e. If there is no response to contact from our company for a certain period of time f. If there is no use of this service for a certain period of time since the last use g. If our company otherwise determines that use of this service is inappropriate
27. The Company shall not be liable for any damages incurred by the User as a result of any actions taken by the Company pursuant to this Article.
Article 9 (Withdrawal)
28. Users may cancel their membership of the Service by following the designated cancellation procedures.
Article 10 (Disclaimer of Warranties and Disclaimers)
29. The Company does not guarantee that the Service is free from factual or legal defects (including defects regarding safety, reliability, accuracy, completeness, validity, suitability for a particular purpose, security, etc., errors and bugs, infringement of rights, etc.).
30. The Company shall not be liable for any damages incurred by the User as a result of the Service. However, if the contract between the Company and the User regarding the Service (including these Terms) constitutes a consumer contract as defined in the Consumer Contract Act, this disclaimer shall not apply. However, even in this case, the Company shall not be liable for any damages incurred by the User due to breach of contract or tort caused by the Company's negligence (excluding gross negligence), including damages arising from special circumstances (including cases where the Company or the User foresaw or could have foreseen the occurrence of the damages).
31. The Company shall not be liable for any transactions, communications, or disputes that arise between a User and another User or a third party in connection with the Service.
Article 11 (Changes to Service Content, etc.)
32. The Company may change the content of the Service or discontinue the provision of the Service without notifying the User, and shall not be liable for any damages incurred by the User as a result thereof.
Article 12 (Changes to Terms of Use)
33. The Company may, if it deems it necessary, amend these Terms at any time without notifying the User. If the User begins to use the Service after the Terms have been amended, the User shall be deemed to have agreed to the amended Terms.
Article 13 (Handling of Personal Information)
34. We will handle personal information obtained through the use of the Service appropriately in accordance with our Privacy Policy.
Article 14 (Notification or Contact)
35. Any notice or communication between the User and the Company shall be made in accordance with the method specified by the Company. Unless the User notifies the Company of a change in accordance with the method separately specified by the Company, the Company will consider the currently registered contact information to be valid and will notify or communicate to that contact information, and such notice or communication will be deemed to have reached the User at the time of sending.
Article 15 (Prohibition of Transfer of Rights and Obligations)
36. The User may not assign or pledge as security to a third party his/her status under the Service Agreement or his/her rights or obligations under these Terms and Conditions without the prior written consent of the Company.
Article 16 (Governing Law and Jurisdiction)
37. These Terms and Conditions shall be governed by and construed in accordance with the laws of Japan. The application of the United Nations Convention on Contracts for the International Sale of Goods shall be excluded with respect to the Service.
38. In the event of a dispute arising in relation to the Service, the court with jurisdiction over the location of our head office shall be the court of exclusive jurisdiction.
FAQ
We have compiled a list of frequently asked questions from our customers. If you have any questions, please contact us by email.
newtrip1021@gmail.com
New Trip Brand Introduction
Newtrip.online is the official website of New Trip, a popular travel brand in Japan, providing customers with an exclusive brand experience and reliable purchasing and after-sales services .
Our products are sold on online platforms such as Amazon, Rakuten, and Yahoo! Shopping , as well as offline stores such as Yodobashi Camera , and have earned a high level of trust from each platform.
What are the benefits of purchasing from the New Trip official website?
When you purchase through New Trip's official website, you can enjoy the following special benefits:
✅Authenticity Guaranteed: All products are shipped from New Trip's official warehouse , not from the warehouse of a shopping platform. We only deliver authentic products .
🎁Official website exclusive benefits: We offer special time-limited sale discounts on carefully selected products every day. In addition, we are currently running a campaign exclusive to the official website where you can receive a free suitcase caster cover with purchases of 10,000 yen or more.
🛠Dedicated After-Sales Service: Get a 2-year warranty plan exclusively available on our official website, and enjoy one-on-one customer support.
🚚Fast Shipping: Ships directly from our official warehouse in Saitama Prefecture. Enjoy peace of mind with our reliable Yamato Transport service, delivering anywhere in Japan in 2-5 days . Faster than other platforms, you can rest assured your order will arrive safely .
💴 Secure Payment: We partner with KOMOJU , a leading Japanese payment service, and accept a variety of payment methods , from credit cards to QR code payments , for safe and smooth payments.
If I'm not satisfied with my purchase, can I return it?
Yes, we offer a 10-day no-questions-asked return policy . You can easily request a return or exchange online, and our dedicated customer support team will assist you with any queries.
Our goal is to ensure that you can order with confidence and receive products that will satisfy you .
What should I do if the suitcase I purchased is damaged during use?
Suitcases purchased on our official website are eligible for a 2-year warranty (1-year on other platforms).
If there is a quality problem with your suitcase within the warranty period, we will guide you through the replacement or repair process within 24 hours , all free of charge .
Can I purchase New Trip suitcases at offline stores?
Yes, you can purchase New Trip suitcases at Yodobashi Camera offline stores.
You can consult with a store staff member at your nearest Yodobashi Camera store, see and try out the suitcases, and then consider purchasing them.





