Description based on the Specified Commercial Transactions Act
| Company Name | Semiro Japan LLC |
| Responsible Party | Saki Morikaku |
| Address | 1-70-4 Nisshincho, Kita-ku, Saitama-shi, Saitama 331-0823 |
| Email Address | newtrip1021@gmail.com |
| Site Name | New Trip |
| Homepage URL | https://newtrip.online/ |
| Selling Price | Please refer to each product page. The tax-inclusive selling price will be displayed for each product. |
| Quantity Available | Please refer to each product page. |
| How to Order | ■ Please proceed to the purchase screen from the cart on this site. ■ If you are a registered member, you can skip entering your information by logging in. ■ Customers who are not registered members or do not wish to register can also make purchases. In this case, please enter your information when purchasing. ■ The number of products sold may be limited. Please check each product page. |
| Payment Method |
■ Payment methods are credit card payment, Apple Pay, or Google Pay. ■ The credit cards that can be used are as follows. However, payments can only be made in one installment. ■ Brands: Visa, Mastercard, American Express |
| Product Delivery Time | ■ Shipping: If the order is less than 2,000 yen, a shipping fee of 280 yen will be charged. Orders of 2,000 yen or more qualify for free shipping (excluding Okinawa and remote islands. Due to the distance, shipping to Okinawa Prefecture and remote islands is a flat rate of 2,000 yen). ■ Delivery Company: Yamato Transport ■ Standard delivery time is 2-5 business days from purchase. (Our shop is closed on weekends and holidays) *Please note that delays may occur due to unavoidable circumstances. |
| Order Cancellation (Return Policy) | 【After Ordering】 ■ Please note that, except in cases of defective products, we cannot accept any changes or cancellations after an order has been placed due to customer convenience. 【Return Period】 ■ If there is a defect in the product, please contact us within 10 days of product arrival. Please note that if you do not contact us within 10 days of product arrival, your return request may not be accepted. Returns and refunds are only accepted under the following conditions: ① You have contacted our inquiry desk before returning the product within 10 days of product arrival. ② All items for return are included. ③ The product is unopened. ■ Please be aware that the cooling-off period does not apply to mail-order sales. 【Return Shipping Costs】 ■ In cases of product damage, incorrect size, or other defects caused by our oversight, we will bear the shipping costs. For returns due to customer convenience, the customer will be responsible for shipping costs. |
よくある質問
We have compiled a list of frequently asked questions from our customers. If you have any questions, please contact us by email.
newtrip1021@gmail.com
New Trip Brand Introduction
Newtrip.online is the official website of New Trip, a popular travel brand in Japan, providing customers with an exclusive brand experience and reliable purchasing and after-sales services .
Our products are sold on online platforms such as Amazon, Rakuten, and Yahoo! Shopping , as well as offline stores such as Yodobashi Camera , and have earned a high level of trust from each platform.
What are the benefits of purchasing from the New Trip official website?
When you purchase through New Trip's official website, you can enjoy the following special benefits:
✅Authenticity Guaranteed: All products are shipped from New Trip's official warehouse , not from the warehouse of a shopping platform. We only deliver authentic products .
🎁Official website exclusive benefits: We offer special time-limited sale discounts on carefully selected products every day. In addition, we are currently running a campaign exclusive to the official website where you can receive a free suitcase caster cover with purchases of 10,000 yen or more.
🛠Dedicated After-Sales Service: Get a 2-year warranty plan exclusively available on our official website, and enjoy one-on-one customer support.
🚚Fast Shipping: Ships directly from our official warehouse in Saitama Prefecture. Enjoy peace of mind with our reliable Yamato Transport service, delivering anywhere in Japan in 2-5 days . Faster than other platforms, you can rest assured your order will arrive safely .
💴 Secure Payment: We partner with KOMOJU , a leading Japanese payment service, and accept a variety of payment methods , from credit cards to QR code payments , for safe and smooth payments.
If I'm not satisfied with my purchase, can I return it?
【Returns and Exchanges Due to Product Defects】
While we strive for the highest quality in our products, if you receive a product with initial defects or damage, we will accept returns or exchanges. In such cases, we will bear the full cost of return shipping.
【Returns and Exchanges Due to Customer Convenience】
For returns or exchanges due to customer convenience, such as "different from what I imagined" or "ordered the wrong item," we will only accept unused and unopened products. Please note that in such cases, the return shipping cost will be borne by the customer (prepaid).
What should I do if the suitcase I purchased is damaged during use?
Suitcases purchased on our official website are eligible for a 2-year warranty (1-year on other platforms).
If there is a quality problem with your suitcase within the warranty period, we will guide you through the replacement or repair process within 24 hours , all free of charge .
Can I purchase New Trip suitcases at offline stores?
Yes, you can purchase New Trip suitcases at Yodobashi Camera offline stores.
You can consult with a store staff member at your nearest Yodobashi Camera store, see and try out the suitcases, and then consider purchasing them.