Description based on the Specified Commercial Transactions Act
| Company Name | Semiro Japan Inc. |
| Representative | Saki Morizumi |
| Phone Number | 08072121994 |
| Address | 1-70-4 Nisshincho, Kita-ku, Saitama-shi, Saitama 331-0823 |
| Email Address | newtrip1021@gmail.com |
| Site Name | New Trip |
| Website URL | https://newtrip.online/ |
| Selling Price | Please refer to each product page. The tax-inclusive selling price will be displayed for each product. |
| Sales Quantity | Please refer to each sales page. |
| How to Order | ■ Please proceed to the purchase screen from the cart on this website. ■ If you are a registered member, you can skip entering your information by logging in. ■ You can also make a purchase if you are not a registered member or do not wish to register. In that case, please enter your information when making the purchase. ■ The number of products sold may be limited. Please check each product page for details. |
| Payment Methods |
■ Please choose your payment method from credit card payment, Apple Pay, or Google Pay. ■ The following credit cards are accepted. However, only one-time payments are available. ■ Brands: Visa, Mastercard, American Express |
| Product Delivery Time | ■ Shipping Fee: For purchases under 2,000 yen, a shipping fee of 280 yen will be charged. Purchases of 2,000 yen or more qualify for free shipping (excluding Okinawa and remote islands. Due to distance, a flat shipping fee of 2,000 yen applies to orders for Okinawa Prefecture and remote islands). ■ Delivery Company: Yamato Transport ■ Standard delivery time is 2 to 5 business days from the date of purchase. (Our shop is closed on Saturdays, Sundays, and public holidays) *Please note that there may be delays due to unavoidable circumstances. |
| Order Withdrawal (Return Policy) | 【After Ordering】 ■ Please note that, except in cases where a product is defective, no changes or cancellations will be accepted for customer-initiated reasons after an order has been placed. 【Return Period】 ■ If there is a defect in the product, please contact us within 10 days of product arrival. Please be aware that if we do not receive contact within 10 days of product arrival, we may not be able to accept your return request. Returns and refunds will only be accepted if the following conditions are met: ① You have contacted our inquiry desk within 10 days of product arrival and before returning the product. ② All returned products are complete. ③ The product is unopened. ■ Please note that the cooling-off period does not apply to mail-order sales. 【Return Shipping Costs】 ■ If a defect occurs due to product damage, incorrect size, or other errors on our part, we will bear the shipping costs. For returns due to customer's convenience, the customer will be responsible for the shipping costs. |
FAQ
We have compiled a list of frequently asked questions from our customers. If you have any questions, please contact us by email.
newtrip1021@gmail.com
New Trip Brand Introduction
Newtrip.online is the official website of New Trip, a popular travel brand in Japan, providing customers with an exclusive brand experience and reliable purchasing and after-sales services .
Our products are sold on online platforms such as Amazon, Rakuten, and Yahoo! Shopping , as well as offline stores such as Yodobashi Camera , and have earned a high level of trust from each platform.
What are the benefits of purchasing from the New Trip official website?
When you purchase through New Trip's official website, you can enjoy the following special benefits:
✅Authenticity Guaranteed: All products are shipped from New Trip's official warehouse , not from the warehouse of a shopping platform. We only deliver authentic products .
🎁Official website exclusive benefits: We offer special time-limited sale discounts on carefully selected products every day. In addition, we are currently running a campaign exclusive to the official website where you can receive a free suitcase caster cover with purchases of 10,000 yen or more.
🛠Dedicated After-Sales Service: Get a 2-year warranty plan exclusively available on our official website, and enjoy one-on-one customer support.
🚚Fast Shipping: Ships directly from our official warehouse in Saitama Prefecture. Enjoy peace of mind with our reliable Yamato Transport service, delivering anywhere in Japan in 2-5 days . Faster than other platforms, you can rest assured your order will arrive safely .
💴 Secure Payment: We partner with KOMOJU , a leading Japanese payment service, and accept a variety of payment methods , from credit cards to QR code payments , for safe and smooth payments.
If I'm not satisfied with my purchase, can I return it?
【Returns and Exchanges Due to Product Defects】
While we strive for the highest quality in our products, if you receive a product with initial defects or damage, we will accept returns or exchanges. In such cases, we will bear the full cost of return shipping.
【Returns and Exchanges Due to Customer Convenience】
For returns or exchanges due to customer convenience, such as "different from what I imagined" or "ordered the wrong item," we will only accept unused and unopened products. Please note that in such cases, the return shipping cost will be borne by the customer (prepaid).
What should I do if the suitcase I purchased is damaged during use?
Suitcases purchased on our official website are eligible for a 2-year warranty (1-year on other platforms).
If there is a quality problem with your suitcase within the warranty period, we will guide you through the replacement or repair process within 24 hours , all free of charge .
Can I purchase New Trip suitcases at offline stores?
Yes, you can purchase New Trip suitcases at Yodobashi Camera offline stores.
You can consult with a store staff member at your nearest Yodobashi Camera store, see and try out the suitcases, and then consider purchasing them.