Shipping, Returns and Exchanges
About Shipping
Shipping Fee
For orders under 2,000 yen, a shipping fee of 280 yen will be charged. For purchases over 2,000 yen, shipping is free. (Excluding Okinawa and remote islands. Due to distance, shipping fees for orders to Okinawa Prefecture and remote islands are a flat 2,000 yen.)
*Delivery is limited to within Japan. We cannot deliver to PO boxes or any other address where the purchased product may be forwarded from the specified delivery address.
With the exception of some products, you can specify the delivery date and time.
Delivery times: Morning (8:00-12:00) / 12:00-14:00 / 14:00-16:00 / 16:00-18:00 / 18:00-21:00
* If you specify a delivery date and time, there may be unavoidable delays due to natural disasters, bad weather, traffic conditions on the day, etc.
Unless otherwise specified, delivery will occur within 2-5 business days from the date of order.
(Excluding consecutive holidays, New Year's holidays, etc.)
Returns and Exchanges
In principle, we will accept returns and exchanges through the New Trip online store only if the product is unused and within 10 days of delivery.
If you would like to exchange your product, please contact our customer center via email within 10 days of receiving the product and return it to us.
We will cover the round-trip shipping costs for returns or exchanges due to reasons at our store (such as initial defects, incorrect items, or damaged items).
When returning or exchanging items for personal reasons ( such as size or color exchange) , the customer is responsible for the round-trip shipping costs.
Depending on the condition of the product you return, we may not be able to accommodate your request.
Please note that if you wish to exchange a product, we may not be able to accommodate your request depending on the product's stock status.
Returns and exchanges will not be accepted if any of the following conditions apply:
・If more than 10 days have passed since the product arrived*If the product was delivered to a delivery box, the delivery date will be the product arrival date.
・Made-to-order products, custom luggage orders ・Products with initials or hot stamping.
- If the item has been used (the product tag has been removed), or if there are signs of use after delivery (wrinkles, creases, scratches, stains, odors, marks on the coin purse or card slots, etc.)
If any part of the product or accessories are missing when you return it, please return the warranty card if it is included with the product.
After checking the condition of the returned product, we will process the return or exchange.
For more information, please contact our customer center.
Refunds will be made to the customer using the same payment method as the original purchase.
After confirming your inquiry, our customer center will contact you again regarding how to return, exchange, or receive a refund for the product.
Contact Information
New Trip Customer Center
Please contact us using the inquiry form.
(Weekdays 9:30 - 19:00 Closed: Saturdays, Sundays, public holidays, and New Year's holidays)
Email address: newtrip1021@gmail.com
Address: 1-70-4 Nisshincho, Kita-ku, Saitama City, Saitama Prefecture, 331-0823
FAQ
We have compiled a list of frequently asked questions from our customers. If you have any questions, please contact us by email.
newtrip1021@gmail.com
New Trip Brand Introduction
Newtrip.online is the official website of New Trip, a popular travel brand in Japan, providing customers with an exclusive brand experience and reliable purchasing and after-sales services .
Our products are sold on online platforms such as Amazon, Rakuten, and Yahoo! Shopping , as well as offline stores such as Yodobashi Camera , and have earned a high level of trust from each platform.
What are the benefits of purchasing from the New Trip official website?
When you purchase through New Trip's official website, you can enjoy the following special benefits:
✅Authenticity Guaranteed: All products are shipped from New Trip's official warehouse , not from the warehouse of a shopping platform. We only deliver authentic products .
🎁Official website exclusive benefits: We offer special time-limited sale discounts on carefully selected products every day. In addition, we are currently running a campaign exclusive to the official website where you can receive a free suitcase caster cover with purchases of 10,000 yen or more.
🛠Dedicated After-Sales Service: Get a 2-year warranty plan exclusively available on our official website, and enjoy one-on-one customer support.
🚚Fast Shipping: Ships directly from our official warehouse in Saitama Prefecture. Enjoy peace of mind with our reliable Yamato Transport service, delivering anywhere in Japan in 2-5 days . Faster than other platforms, you can rest assured your order will arrive safely .
💴 Secure Payment: We partner with KOMOJU , a leading Japanese payment service, and accept a variety of payment methods , from credit cards to QR code payments , for safe and smooth payments.
If I'm not satisfied with my purchase, can I return it?
Yes, we offer a 10-day no-questions-asked return policy . You can easily request a return or exchange online, and our dedicated customer support team will assist you with any queries.
Our goal is to ensure that you can order with confidence and receive products that will satisfy you .
What should I do if the suitcase I purchased is damaged during use?
Suitcases purchased on our official website are eligible for a 2-year warranty (1-year on other platforms).
If there is a quality problem with your suitcase within the warranty period, we will guide you through the replacement or repair process within 24 hours , all free of charge .
Can I purchase New Trip suitcases at offline stores?
Yes, you can purchase New Trip suitcases at Yodobashi Camera offline stores.
You can consult with a store staff member at your nearest Yodobashi Camera store, see and try out the suitcases, and then consider purchasing them.