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FAQ
We have compiled a list of frequently asked questions from our customers. If you have any questions, please contact us by email.
newtrip1021@gmail.com
New Trip Brand Introduction
Newtrip.online is the official website of New Trip, a popular travel brand in Japan, providing customers with an exclusive brand experience and reliable purchasing and after-sales services .
Our products are sold on online platforms such as Amazon, Rakuten, and Yahoo! Shopping , as well as offline stores such as Yodobashi Camera , and have earned a high level of trust from each platform.
What are the benefits of purchasing from the New Trip official website?
When you purchase through New Trip's official website, you can enjoy the following special benefits:
✅Authenticity Guaranteed: All products are shipped from New Trip's official warehouse , not from the warehouse of a shopping platform. We only deliver authentic products .
🎁Official website exclusive benefits: We offer special time-limited sale discounts on carefully selected products every day. In addition, we are currently running a campaign exclusive to the official website where you can receive a free suitcase caster cover with purchases of 10,000 yen or more.
🛠Dedicated After-Sales Service: Get a 2-year warranty plan exclusively available on our official website, and enjoy one-on-one customer support.
🚚Fast Shipping: Ships directly from our official warehouse in Saitama Prefecture. Enjoy peace of mind with our reliable Yamato Transport service, delivering anywhere in Japan in 2-5 days . Faster than other platforms, you can rest assured your order will arrive safely .
💴 Secure Payment: We partner with KOMOJU , a leading Japanese payment service, and accept a variety of payment methods , from credit cards to QR code payments , for safe and smooth payments.
If I'm not satisfied with my purchase, can I return it?
Yes, we offer a 10-day no-questions-asked return policy . You can easily request a return or exchange online, and our dedicated customer support team will assist you with any queries.
Our goal is to ensure that you can order with confidence and receive products that will satisfy you .
What should I do if the suitcase I purchased is damaged during use?
Suitcases purchased on our official website are eligible for a 2-year warranty (1-year on other platforms).
If there is a quality problem with your suitcase within the warranty period, we will guide you through the replacement or repair process within 24 hours , all free of charge .
Can I purchase New Trip suitcases at offline stores?
Yes, you can purchase New Trip suitcases at Yodobashi Camera offline stores.
You can consult with a store staff member at your nearest Yodobashi Camera store, see and try out the suitcases, and then consider purchasing them.