Travel with peace of mind with the New Trip suitcase warranty extension service!

  • New Trip

Update date: 2025.11.07
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Hello, this is New Trip!
A suitcase is an important travel companion, which is why we want you to use it with peace of mind for a long time.

This time, we would like to introduce the " Warranty Extension Service " for suitcases purchased through New Trip's official online channel.

We will introduce you to the details.

This service will help you enjoy peace of mind while traveling for even longer!

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table of contents

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1. What is the extended warranty service?

2. Eligible customers

3. How to apply

4. What is and is not covered by the warranty

5. Warranty claim procedure

6. Special offer: Extend your subscription for an additional 3 months with LINE!

7. Contact Us

What is the extended warranty service?

New Trip suitcases come standard with a free one-year warranty from the date of purchase.

The "Warranty Extension Service" allows you to extend this warranty to two years for just 1,000 yen .
The warranty does not cover any malfunctions or damage caused by normal use (e.g., malfunctioning casters or handles).

We will repair or replace it free of charge .

We will respond quickly to any trouble that may arise, reducing the stress of your trip.

Please note: Extended Warranty Service can only be purchased once per product , and multiple purchases cannot extend the warranty period excessively.

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Eligible customers

This service is available to customers who meet the following criteria:

・Applicable products : All suitcases under the New Trip and Monomi brands

・Purchase channels : Official online channels such as the official website , Amazon , Yahoo! Shopping , and Rakuten Ichiba

・Area : Japan only

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How to apply

The warranty extension service can be purchased from the New Trip official website at the time of purchase or within 30 days of purchase .
Applying is easy!

You can add it as an option when purchasing your suitcase, or you can complete the process on the official website order page after purchase.

Warranty period example

What is and isn't covered by the warranty

Warranty Coverage

If the following parts are damaged through normal use , we will repair or replace them free of charge :

·caster

·handle

・Carry bar

·fastener

・TSA lock (combination lock)

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Not covered by warranty

The warranty does not apply if:

- Cracks, cracks, or dents caused by dropping, or significant deformation due to fire

- Damage caused by improper use

- Wear, scratches, and corrosion caused by daily use

- Rough handling by the airline (please file a claim for compensation with the airline)

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Warranty claim procedure

To redeem your warranty, follow these simple steps:

1. Submit required information

・Suitcase order number

・Photos of the damaged area

- Extended warranty order number (if you purchased an extended warranty)
*You can check your order number in "Order History" after logging in as a member on the official website.

https://newtrip.online/account/login

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2. Return address information

Customer support will contact you within 24 hours with the return address.

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3. Ship your suitcase

Please send the item to the address provided, cash on delivery, and let us know the shipping number (tracking number).

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4. Receipt of repaired or replaced items

Once we receive your suitcase, we will ship the repaired or replacement item within 3 business days .

New Trip will cover the round-trip shipping costs, so there are no additional costs!

Note: We regret that we cannot provide free warranty service for products that are out of warranty period.

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Special offer: Get an extra 3 months with LINE!

Good news for those who want peace of mind for longer!
Add New Trip's official LINE account as a friend to receive a free 3-month warranty extension .
This benefit can be added to either the standard warranty (1 year) or the extended warranty (2 years).

With a warranty of up to 2 years and 3 months , you can travel with even more peace of mind!

How to use LINE rewards

・Search for "New Trip" on LINE and scan the QR code below to add as a friend

・Send the order number via chat

・Customer support will confirm the application of the benefit

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inquiry

If you have any questions or concerns, please feel free to contact us at any time:

・Chat : Chat window at the bottom right of the official website

・Email : newtrip1021@gmail.com

・Business hours : Monday to Friday 10:00 to 18:00 (excluding Saturdays, Sundays, holidays, and the New Year holidays)

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lastly

New Trip suitcases are important companions that will make your trip more comfortable.

Through our warranty extension service , we will support you so that you can use your suitcase for a long time with peace of mind.

For just 1,000 yen, you can enjoy peace of mind, so be sure to take it with you on your travels.


New Trip will continue to provide full support as your travel partner.

Have a wonderful trip and enjoy it to the fullest!

[Retailer]

・Official EC: https://newtrip.online/

・Amazon: https://amzn.to/3Yjbh2m

・Yahoo Shopping: https://store.shopping.yahoo.co.jp/semiro1123/

・Rakuten Market: https://www.rakuten.ne.jp/gold/shintabi/#/

Free shipping for orders over 2000 yen

All items from our store are shipped free of charge for purchases over 2,000 yen.

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